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FAQs

Click to Open Flying Returns Programme and Advantage
Q. What is the name of the frequent flyer programme?
A. Flying Returns.Flying Returns is India's first frequent flyer programme, and one of the most rewarding programmes in the region.
 
Q. What is the advantage of my becoming a member of Flying Returns?
A. As a member, you can avail privileges and earn FR points each time you fly on a qualifying fare (RBD) on any class or sector on the extensive network of Air India or 27 Star Alliance member airline operating more than 18450 flights every day to 1300 airports in 190 countries. On higher fares, such as business/First Class, you earn bonus FR points, and clock FR points faster. What's more, you accumulate points on select flights of 'code-share' airlines. Points earned with our non-airline conversionpartnersloyalty programme can be converted to Flying Returns points and transferred to your FR account as per the partner program rules. The points accrued in the FR account can be redeemed for award tickets for self or others, as per member account status, for travel on Air India or 27 Star Alliance member airline.
 

Membership

Eligibility

Q. What is the eligibility criterion for becoming a member in the Programme?
A. Membership is open to individuals Two years and above in all countries except where prohibited by law. Members who are 2 years but less than 12 years of age will be enrolled as child member.
 

Enrolment

Q. How can I enrol?
A. One can enrol by filling up an online form on the website www.flyingreturns.co.in
Individual is required to upload on the membership profile - a Government issued valid Photo ID proof which is universally accepted Travel Document like Passport, proof of current valid address mentioned as primary address in member profile and provide a unique Email Id and a unique Mobile phone number which is not registered with any other Flying Returns Account to become a member. Separate OTP will be sent on this Email ID and mobile no. which is required to be validated to register as a member.
 
Q. How should I enter my name on the enrolment form?
A. Your name should be entered exactly as it appears on your passport.
 
Q. What address should I enter in my FR Account on enrolment?
A. You may enter a home and business address. We would be mailing all correspondence to your primary address recorded in your Flying Returns account.
 
Q. Can documents for KYC verification, be submitted in any language?
A. Documents uploaded for KYC verification should be in English language. In countries where documents are in language of the country, copy of translation of the document duly certified by the Indian High Commission in that country is to be uploaded for KYC verification.
 
Q. What will be Timeline or time taken for Verification of KYC documents uploaded by FR member, if I contact Call Centre after uploading document?
A. Even without having the KYC documents verified, any member can redeem award for self. Verification of KYC documents enables a FR member, to redeem awards for others, provided the member has undertaken 5 flight segments on AI or Star partners.
Once the Member calls the Call Centre and the Call Centre has checked that KYC documents uploaded are in order, viz.
  • Passport is uploaded and both Date of Birth and Name in full matches passport.
  • Separate address proof is uploaded if address is different than what is reflected in passport.
  • Valid and Unique email (preferably personal and not official with firewall etc.) is provided.
  • Valid and Unique Mobile number is provided with country code.
  • Lastly "Mothers Maiden Name" is provided in the profile.
Then Call Centre on a daily basis send these details to FR HQ for Verification.
For New Enrolments of fresh FR members or FR Accounts having less than 4500 points - 11 to 22 working days.
For Old or existing members doing Re-registration & Account having more than 4500 points - 3 to 10 working days.
 

Tiers Privileges

Q. When do FR members get physical membership card and free upgrade voucher?
A. Physical Card & Free Upgrade Vouchers are issued only to tier Members that is Silver Edge Club, Golden Edge Club and The Maharajah Club.
Base and New FR members are issued with a Virtual Card, image of which can be viewed and down loaded from their FR Account.
 
Q. Can my card be used by anyone else?
A. Each Membership Card is strictly personal to the individual to whom it has been issued and is non-transferable.
 
Q. What do I do, if my membership card is lost?
A. A. Loss, theft or damage of the Flying Returns card must be reported immediately to call centre on telephone no. 1860-233-1470. FR Points 468 for Domestic and 1468 for International address will be debited from your account for reissuance of the Card.These rates may be revised by Air India from time to time. However, if the membership card remains undelivered due to change in address not updated in member's account, additional fee of the same points will be debited for resending the card.
 
Q. Where & when do I present the Upgrade Voucher to avail an Upgrade?
A. Member is required to present this Upgrade Voucher with Valid Tier Membership Card, at the Check-in counter, along with a Revenue Ticket (Not award Ticket).
 
Q. Can I use the upgrade voucher to upgrade a friend or family member? Are Upgrade Vouchers transferable?
A. Airport Upgrade vouchers are a privilege extended to individual members of the Tier Clubs of FR, and are valid for travel only on Air India's Domestic services, for use by self only. These "subject to availability - airport upgrade" vouchers are non-transferable, non-extendable, non-refundable and not en cash-able.
 
Q. What is the Validity for the Free Upgrade Voucher? Can it be Extended?
A. The validity of the Free Domestic, Subject to Availability, Airport Upgrade Voucher, a privilege extended to Tier members for use by self, is 6 months from date of issue.
For Tier Members residing abroad with a registered address outside of India, these Free Upgrade Vouchers are already post-dated by 1 months, to account for transit.
The Validity of these Domestic Upgrade Vouchers is not extendable.
 
Q. What is the Extra baggage allowance for FR members?
A. Nil for Base Tier members, who are not entitled to any extra baggage allowance over the applicable permitted FBA.
Silver Edge Members are permitted a privilege of 10 Kg or 1 Piece extra as per cabin class, respectively for Weight concept & Piece concept on AI flights only.
Golden Edge and Maharajah Club Members are permitted a privilege of 20 Kg or 1 Piece extra as per cabin class, respectively for Weight concept & Piece concept flights of Both Air India and Star Partner flights.
[Note: Extra baggage allowance not applicable on code share flights & AI flights operated by ATR and CRJ Aircraft]
 

Earning of points

Q. How can I earn FR Points?
A. FR Points can be earned by Flying on Air India, Star alliance member airlines or Code-share flights. Additional points as Web Bonus can be earned by purchasing tickets on Air India website www.airindia.in or Mobile App. To ensure you receive FR Points credit, please provide your Flying Returns membership number for each reservation. Also you may present your Flying Returns membership number when you check-in at the airport. You must ensure that ticket is issued in exactly the same manner in which the name appears on your Membership Account. FR Points are credited only after a member has actually completed travel and not immediately after reservation/ticketing/check-in. Members are not entitled to FR Points for tickets purchased but not used. No FR Points will be credited in respect of flights undertaken on redemption of Awards under Flying Returns. In the event of any up-gradation of the ticket, FR Points will be credited for the class of travel in which the member was ticketed and not for the upgraded class of travel.
 
Q. I purchase a ticket for another passenger, who is eligible for FR Points credit?
A. The person who actually travels on that ticket is the one eligible to earn FR Points credit provided he is a member of our Flying Returns program.
 
Q. On which flighttickets is earning and accumulation of FR Points permitted?
A. The earning or accumulation of FR Points is permitted on revenue tickets against specific booking classes (RBD)only. Travel on, travel industry related discounted tickets, charter flight tickets, non-revenue tickets and award tickets do not qualify towards earning or accumulation of FR Points. Please remember to check with airline or travel agent before you book your flights, as there may be some discounted fares with certain booking class codes(RBD) or designated routes, which have reduced or no qualifying FR Points accrual.
 
Q. Can I earn points on 'Code-Share' flights?
A. You can earn FR Points on select code-share flights of Air India. The accrual of FR Points is permitted on code-share flights. Redemption of FR Points is not permitted on Code-Share flights. Reservation must be made on AI 4 digit flight numbers only. For details please contact the CallCentre on telephone no. 1860-233-1470 or visit www.flyingreturns.co.in.
 
Q. How do I receive FR Points credit for travelling on a partner airline/code share airline?
A. Just remember to provide your Flying Returns number when you make your reservation or when checking-in for your flight. You should also keep your ticket receipt and boarding pass until you see the flight FR Points on your Flying Returns Statement.
 
Q. How is my account credited in multiple - sector journeys?
A. In cases of multiple - sector journeys (where a separate flight coupon is issued for each sectorand flight number is not the same), credit of FR Points will be the sum of the FR Points of each sector.
 
Q. How do I receive credit for FR Points that has not been credited to my account?
A. If your FR Points for flights undertaken have not been posted to your accountand your account has been KYC verified you may login to your FR account, use the option 'Retro Claim', to submit the details of your journey not recorded in FR account, upload copy of your ticket and boarding pass. If all details are in order, the FR points will be credited to your account, else you can use the option to rectify the error and resubmit or authorise to forward the claim to Member Service Centre.
Copy of ticket and boarding pass can also be sent on the following Email:
Missing points/Retro Credit on AI:airindiaretros.ai@collinsongroup.com
Missing points/Retro Credit on Star member airlines:starallianceretros.ai@collinsongroup.com
Claim can be submitted not later than 180 days (six months) after travel for flights taken on Star Alliance or Code Share Airline, and 365 days (12 months) on Air India.
 
Q. What is the timeline for auto update of FR Points in my FR account - statement in respect of AI or Star flights undertaken by me?
A. If the Name in full and correct 9 digit FR Number is correctly reflected on Ticket and PNR (at the time of booking) and matches the details on FR Profile, then it takes 3-14 days for the FR Points to get auto credited in FR account.
 
Q. What is the timeline for update of FR Points in my FR account - statement in respect of RETRO Credit request made by me for AI or Star flights undertaken by me?
A. A FR member can log into the FR Account & claim Online RETRO credit (after waiting for 15 days) for missing FR points not reflecting in account / statement -
For flights undertaken on Air India - in past 365 days.
For flights undertaken on Star Partners on eligible RBD's - in past 180 days.
To make a successful Online Retro Claim, the member is required to upload a copy of the relevant E Ticket and correctly fill in mandatory details like -
  • The correct 13 Numeric Digit Ticket Number
  • The correct 5 or 6 Digit Alpha Numeric PNR
  • The correct RBD/ Single Digit Alpha Booking Class (not randomly A/B/C/D or F)
  • Make the claim for self, not other companions or family in same PNR
  • The correct 3 or 4 Digit Numeric Flight Number
  • All these details are available and reflected on the E Ticket.
If the above details are correct and match our flight records, the missing points will be credited in moments.
 
Q. What is the validity of FR Points?
A. Flying Returns Points shall be valid for redemption till the end of 36th month(3years) from the month of accrual in the FR account.
For example: Points accrued on 10th Jan 2016 shall remain valid for redemption till 31st Jan 2019.
 
Q. Can I receive FR Points credit for travelling on a participant airline prior to my enrolment in the Flying Returns programme?
A. No. Any journeys that you have made on Star Alliance member airline or code-share flights prior to your enrolment date are not eligible for FR Pointscredit.
Any journey undertaken on Air India flights, 12 months prior to your enrolment date are eligible for FR Points credit only and not towards counting flights for 'active' status.
 
Q. Does the programme have other alliances for members?
A. Our members who use services of our partners may transfer points accrued in Partners programmes to Flying Returns to avail award tickets. The current partners are ITC Welcome group Hotels, Citi Bank, American Express, Kotak Bank, Uniconnect, HDFC Bank, SBI Card, Members in Gulf can earn with Plus Points of Emirates NBDBank.
 
Q. I am a member of a Partner Airline of Star Alliance. Can I transfer my FFP Points from that (Other than AI) partner membership to my Flying Returns account?
A. Air India and all other Star Partner Airlines have their own independent Frequent Flyer Program with separate and different Accrual & Redemption norms.
Transfer, Pull, Pooling or Clubbing together of the mileage points accrued on any independent and separate Star Partner programs with FR is not permitted. However a member can avail of the "Star Award Chart" of the respective airline to avail award redemption on any partner airline including AI.
 

Redeeming of points

Q. When can I Redeem FR Points?
A. Once you have enrolled as a FR member and the account has been KYC complied, the flight taken by youon Air India or Star Alliance member airlines undertaken after your enrolment date is recorded, and points accrued in the system giving FR account 'Primary Status' , you can redeem FR Points for self. You can redeem for others, when your FRaccount has been KYC verified and you have a minimum of five flight accrual activities undertaken after FR enrolment date and same is credited into your account which automatically changes the account status to 'Active'.
 
Q. Where do I make an award request?
A. You can avail award tickets through the website www.flyingreturns.co.in by logging in to your account.
OR
Through Call Centre by calling 1860-233-1470 from the mobile number registered in the member's Flying Returns account only and clearing additional security measures that Air India has in place at the time of the request for redemption.
OR
Through Air India booking offices.
Award tickets cannot be issued by travel agents
 
Q. Can I transfer my reward tickets to anyone I wish to?
A. Yes. FR Points may be redeemed for award tickets for self, family member or friend subject to the status of the account, is 'active' status. Award tickets cannot be SOLD for a consideration or BARTERED.
 
Q. When can I use my FR miles for award redemption for Self and for Family/Friends?
A. After enrolment, Member needs to undertake one flight for self on AI or Star Partner to make the FR Account Primary Active, after which the member can redeem awards for self.
For redeeming awards for Family/Friends, the member has to undertake 5 (five) flights on AI or Star Partners, to change theFR Account Status to "Active" from Primary Active. After 5 flights are recorded, the Member can redeem for others.
 
Q. What is difference between Primary Active & Active status of an FR Member?
A. Primary Active status: An FR account is in Primary Active status, when the member has undertaken less than five flight activities for accrual of FR points after enrolment and recorded in the FR account. A primary Active Member can redeem Awards for self only provided KYC has been done.
Active Status: An FR member attains active status on completion of 5 flight activities for accrual of FR points (on revenue tickets) after enrolment and recorded in the FR account. An Active member can redeem award tickets for persons other than self also provided the FR account has been KYC complied and verified by Air India.
 
Q. How are the awards issued for multiple sector journeys?
A. In case of request for Award Tickets for multiple sector journey on Air India, where a separate flight coupon is issued for each sector and flight number is not the same, FR Points required to be redeemed will be the sum of the FR Points of each sector. Additionally, if a domestic sectoris added to international journey to reach/exit gateway point in India and the flight number is not the same, additional 5000 points to be redeemed for 'X' RBD Economy Cabin, 10000points for 'I' RBD Business Cabin, and 12500 points for 'O' RBD First Cabin will be redeemed for each add on sector, or as may be revised by Air India from time to time.
An award ticket on Star Alliance member airlines is issued on one way journey only. The redemption of FR Points is based on the distance between the two cities, the zones in which they fall and accordingly the facility of transfer or stop-over is provided.
 
Q. How many FR Points would be debited for a child award ticket?
A. The number of points required for a child redemption ticket is the same as those required for an adult redemption ticket.
 

How to overcome shortfall of points

Q. For Booking an Award Redemption Ticket, can we pay partially with FR points and remainder shortfall with money?
A. Part FR Points & Part Cash / Money option (for points shortfall) is not available for redemption of Award Tickets However FR Members have the following two options and facility to bridge - make up any possible shortfall of FR points.
aaa) Purchase TUMPS (Top Up Points) at INR 1.25 per FR Point subject to a maximum of 50% of the Balance of FR Points held. This can be done only at any Booking Office of Air India.
bbb) Revive & extend Expired FR Points (between 2008 and 2016) at payment of INR 0.60 per FR Point.
This can be done either at any Booking Office of Air India or by calling from the Mobile number registered on your FR Profile - our 24 X 7 Call Centre on Toll Free 1-800-180-1407 (and pay with a valid credit card).
Once the shortfall has been bridged as above, Award Ticket can be redeemed online or at the same call centre.
 
Q. Can I reinstate the expired FR Points miles in my account?
A. Yes, FR points expired after 2006 and reflected as Expired Points in your member Profile, can be partially or entirely revived at a price of 60 paise per point with a validity of 06 month.
On Special Events and on Birthday of the Member, Special Schemes may be offered, where points can be revived at a special price of 30paise per point with validity of 03 months.The rate and validity of the schemes may change at Air India's discretion.
This can be done either at any Booking Office of Air India or by calling from the Mobile number registered on your FR Profile - our 24 X 7 Call Centre on 1860-233-1470 (and pay with a valid credit card).
 
Q. Can I pool my FR Points with my family?
A. Family Pool is now available. To be a member of the Family Pool the Flying Returns Account should be KYC Verified with Primary Active/ Active Status.
Kindly refer to Family Pool FAQ.
 
Q. Can I purchase FR Points in the event of a shortfall?
A. As a member, you can buy points at a rate of Rs.1.25 per FR Pointor as revised from time to time, subject to a maximum of 50% of the points balance in the member's Flying Returns account.
 
Q. Are taxes payable by me for the award ticket?
A. Any Government tax, non-airline charge or other liability incurred by the member as a result of use of any award or upgrade vouchers or other benefits shall be the sole responsibility of the member. FR members shall pay the applicable taxes and surcharges.
Q. I have made a booking for my award ticket and PNR has been given to me before the expiry date of my FR points. Can I pay taxes and get the ticket issued for this PNR after the expiry date of the FR points?
A. NO. The FR Points are debited only at the time of issuance of the award ticket on payment of applicable taxes.
Only points valid at the time of issuance of ticket can be utilised for the ticket irrespective of the date of creation of the PNR.

Cancellation of redemption ticket

Q. Is Refund / Reversal / Cancellation of an Award Ticket permitted?
A. Yes Refund / Reversal / Cancellation of an Award Ticket is permitted - but with a Penalty charge in FR Points.
 
Q. Are Different Rules & Penalty Charges applicable to Air India Award Tickets versus Star Award Tickets?
A. Both Air India Awards and Star Alliance awards attract identical rules & penalty charges with regards to refund only.
Date change is permitted on tickets issued for journey on Air India flights at a monetary penalty subject to conditions.
Date change is not permitted on award tickets issued for travel on Star Alliance partners
 
Q. What do I do if I claim an award and am not able to use it? What will be the cancellation charges or Penalty (if any) for Refund / Reversal / Cancellation of an Award Ticket booked and made against FR Points?
A. If fully unused award ticket on Air India or on Star Alliance member airlines is cancelled and submitted for refund more than 72 hours before the scheduled departure of the flight, the balance of FR Points after deduction of 20% FR Points redeemed for theticket will be re-credited to the FR account provided the redeemed points have not expired. If the fully unused award ticket is cancelled less than 72 hours of the departure of the flight, the ticket is treated as No-Show with 100% cancellation charge and no FR Points are credited to the FR account. Only non-airline tax is refundable. Coupon fee (DV) INR1000 plus applicable tax applicable on award tickets on Star Alliance member airlines is not refundable.
Partially used award tickets are not eligible for re-credit of FR Points or refund.
This is uniformly applicable to all Members - Base and all 3 Tiers.
Cancellation rules and charges are subject to revision from time to time at the discretion of Air India.
 
Q. Can I advance or postpone my journey on an award ticket?
A. You can advance or postpone your award ticket issued for journey on Air India at a monetary penalty provided:
  • new date is within the validity of the Award ticket
  • change is requested 72hours prior to scheduled departure of ticketed award ticket
  • member does not want to refund the award ticket as all points have expired & have no residual validity.
Q. What will be the charges or penalty for Date Change / Re-booking or for Refund /Cancellation of / on a Revenue / Paid Tickets booked by me on Air India?
A. For International Tickets - As per Applicable Fare Rules - for all FR Members irrespective of Tier.
For Domestic Tickets within India on Air India - as follows
For Base Members - As per applicable Fare Rules.
For Silver Edge Club members - Flat Fixed Fee / Charge of INR 1000 per Coupon. (earlier as per Fare Rules applicable)
For Golden Edge & The Maharajah Clubs members - NIL. (earlier INR 200)
 
Q. How many seats are allocated on a flight for award redemption booking class?
A. Inventory of Seats in the 3 Award booking classes that is "X" for Economy Cabin, "I" for Business Cabin and "O" for First Cabin - is dynamically assigned & adjusted, based on the Season (Peak/ Non-Peak), Weekday (Weekend/ Midweek), Direction and Demand for Revenue Tickets.
 
Q. What will be the charges or penalty for Date Change / Re-booking for Award Tickets booked by me on Air India?
A. Date Change is now permitted on AI Award tickets at a monetary penalty based on Domestic sectors - 20% of quantum of current standard Economy redemption(RBD X) to be rounded off to the next multiple of 5 and converting @1point=1 INR.
International sectors-10% of quantum of current standard Economy redemption(RBD X) to be rounded off to the next multiple of 5 and converting @1point=1 INR.
The date change is permitted upto 72 hours prior scheduled departure of ticketed flight.
 
Q. Are the penalties for rebooking flights on Award tickets applicaBle to tier members?
A. The monetary date change is uniformly applicable to all Members - Base plus all 3 Tiers(TMC/GEC/SEC)
 
Q. Can I change the sector of issued award ticket on AI?
A. You can change the sector of award ticket issued for travel on Air India only provided
- the new sector is in the same "Zone" for redemption for Awards on AI(Points required for the new sector are same & equal to the points used for existing sector of award ticket) with one applicable monetary penalty (Domestic/International) charge.
The sector change is permitted upto 72 hours prior scheduled departure of ticketed flight.
 
Q. Can I change the sector of award ticket on AI and do the date of travel at the same time?
A. Yes, a date change and a sector change can be done simultaneously with payment of one monetary penalty applicable (Domestic/International) charge.
 
Q. What will be the charges or penalty for Date Change of revenue tickets upgraded with points?
A. Rebooking permitted if presented 72 hours prior departure of scheduled ticketed award flight
  • if no change in RBD of revenue ticket:
    - one award date change penalty as applicable to Award tickets (domestic or international) plus re-booking penalty applicable to the revenue ticketed RBD will be collected.
  • if there is a change in RBD of revenue ticket:
    - one award date change penalty as applicable to Award tickets (domestic or international) plus fare difference & re-booking penalty applicable to the revenue ticketed RBD will be collected.
FR points used for upgrade will remain same & untouched. whatever the scenario.
 
Q. After having changed date of travel or sector of travel, if I cancel my travel plan can the award ticket be refunded ?
A. Once the option of change of date or sector change is availed with award ticket issued for travel on Air India, the ticket is nonrefundable.
 
Q. What will be the validity of the award ticket on Ai when I change date or sector?
A. The original Award ticket is valid for 1 year from date of issue and every re-issued ticket whether for date change or sector change will have diminishing validity. The ticket may be reissued umpteen times but the travel must be completed within the validity of the original ticket.
 

Demise of Flying Returns Member

Q. In case of demise of member, (before KYC / after KYC) what would happen to the FR points in the FR Account?
A. In case of demise of a member the balance of points in the member account shall be transferred to the FR account of spouse (whether linked or not) and thereafter the FR account of deceased be terminated.
In case the spouse is not a member, based on passport details, spouse will be required to become a member, complete KYC and thereafter points shall be transferred to his/her FR account.
In case of bachelor/spinster, or spouse is not alive the FR account of the deceased member will be terminated forfeiting the balance of points.
 
Q. I have many questions concerning my Flying Returns account. Where do I seek information?
A. Our website flyingreturns.co.in contains a wealth of information. If you still have unanswered questions, please contact the call centre on 1860-233-1470.
 

Click to Open Silver Edge Club
Q. I am a Flying Returns member. How do I become a member of the Silver Edge Club?
A. Members attaining 25000 Tier Status points in their Flying Returns account in the preceding 365 days will automatically join Silver Edge Club.
 
Q. How can I know more about the Silver Edge Club?
Member Service Centre - Silver Edge Club
Email: silveredge.ai@collinsongroup.com
CallCentres: telephone no. 1860-233-1470
 
Q. How do I know, if I have qualified as a member of the Silver Edge Club? And do I have to fill up any form for becoming a member?
A. No, there are no forms to be filled up. Members attaining the qualifying Tier Status pointsfor Silver Edge Club membership would automatically join the cub and mail welcoming the member is sent on the registered Email address. The Membership Kit containing a personalized 'Silver Edge Club membership card', one Upgrade Voucher on Domestic travel for self, and four Special Baggage Tag would be sent through courier.
 
Q. In case I have not qualified what should I do, to be invited to the club?
A. You need to increase your frequency of travel on Air India, Star Alliance member airlines and code share partner airline flights. As soon as you cross the minimum 25000 Tier Status points in your Flying Returns account in the preceding 365 days criteria, or as may be revised by AI from time to time, you will automatically join the club.
 
Q. When I become a member of the Silver Edge Club, do I get a new membership number?
A. Membership number in the Silver Edge Club is the same as assigned when enrolled as a member under the Flying Returns programme.
 
Q. How does Silver Edge Club differ from normal Flying Returns membership?
A. As a Silver edge club member, you enjoy a number of benefits,
  • 15% FR bonus points over and above the normal accrual as Tier Bonus
  • Additional baggage allowance of 10 Kgs for weight concept flights(overand above ticketed Free Baggage Allowance) on AI operated flights for Primary Active/ Active status account members.
  • 1 additional pieceas per cabin classfree baggage allowed on Air India operated flight where piece concept is applicable for Primary Active/ Active status account members.
  • Additional baggage allowance is not available on Air India flights operated with ATR/CRJ aircraft, on Airline Partner's flights and on Air India code share flights (i.e. Air India marketed and operated by a Partner Airline or Partner Airline marketed and operated by Air India).
  • Dedicated check-in counters at select airports.
  • Priority Check In and Boarding.
  • One upgrade voucher at the time of invitation to the Club.
  • Lifestyle privileges / tie-ups with non airline partners.
  • Fixed cancellation/refund/rebooking fee will be INR 1000/- per Coupon for tickets on all fare types issued on domestic sectors on AI flights. However No-Show/ Gate No-Show charges applicable as per the fare basis (RBD) shall be applicable.
Q. How long will my Silver Edge Club membership be valid?
A. Silver Edge Club status will be valid till the end of 12th month from the month of entry into the club, or till the member attains 50000 points Tier Status to be eligible for Golden Edge Club, whichever is earlier.
 

Click to Open Golden Edge Club
Q. I am a Flying Returns member. How do I become a member of the Golden Edge Club?
A. Members attaining 50000 Tier Status points in their Flying Returns account in the preceding 365 days will automatically join Golden Edge Club
 
Q. How can I know more about the Golden Edge Club?
A. Write to :
Member Service Centre - Golden Edge Club
Email : goldenedge.ai@collinsongroup.com
CallCentre : telephone no. 1860-233-1470
 
Q. How do I know, if I have qualified as a member of the Golden Edge Club? And do I have to fill up any form for becoming a member?
A. No, there are no forms to be filled up. Members on attaining the qualifying Tier Status Pointsfor Golden Edge Membership would automatically join the cub and mail welcoming the member is sent on the registered Email address. The Membership Kit containing a personalized 'Golden Edge Club Membership Card', two Upgrade Voucherson Domestic travel for self, and four Baggage Tag would be sent through courier.
 
Q. In case I have not qualified what should I do, to be invited to the club?
A. You need to increase your frequency of travel on Air India, Star Alliance member airlines, and Code-Share partner airlines flights. As soon as you cross the minimum 50000 Tier Status points in your Flying Returns account in the preceding 365 days criteria, or as may be revised by Air India from time to time, you will automatically join the club.
 
Q. When I become a member of the Golden Edge Club, do I get a new membership number?
A. Membership number in the Golden Edge Club is the same as assigned when enrolled as a member under the Flying Returns programme.
 
Q. How does the Golden Edge Club differ from normal Flying Returns membership?
A. As a Golden edge club member, you enjoy a number of benefits.
  • 25% FR bonus pointsover and above the normal accrual as Tier Bonus
  • Additional baggage allowance of 20 Kgs. (overand above ticketed Free Baggage Allowance) for weight concept flights for Primary Active/Active status account members.
  • 1 additional pieceas per cabin classfree baggage allowedwhere piece concept is applicable for Primary Active/Active status account members.
  • Additional baggage allowance is not available on Air India flights operated with ATR/CRJ aircraft, on Airline Partner's flights and on Air India code share flights (i.e. Air India marketed and operated by a Partner Airline or Partner Airline marketed and operated by Air India).
  • Golden Edge Club (GEC) Members (corresponding to Star Gold) are eligible for additional baggage allowance on Star Alliance member airlines operated flights also.
  • Two upgrade vouchers at the time of invitation to the Club.
  • Use of Air India Lounge with 1 guest at select domestic and international airports when travelling on AI designated flights and Star Alliance member airlines flight.
  • Dedicated check-in counters at select airports.
  • Priority Check In and Boarding.
  • Priority delivery of baggage.
  • Lifestyle privileges / tie-ups with non airline partners.
  • No cancellation/refund/rebooking fee will be levied for tickets on all fare types including 'Single User Super Saver' issued on domestic sectors on AI flights for self only, provided FFP Number is duly endorsed on the ticket & reflected in PNR. However No-Show/ Gate No-Show charges as per the fare basis (RBD) shall be applicable.

 
Q. How long will my Golden Edge Club membership be valid?
A. Golden Edge Club status will be valid till the end of 12th month from the month of entry into the club, Or till the member attains 75000 points Tier Status to be eligible for The Maharajah Club, whichever is earlier.
 

Click to Open The Maharajah Club
Q. I am a Flying Returns member. How do I become a member of The Maharajah Club?
A. Members attaining 75000 Tier Status points in their Flying Returns account in the preceding 365 days will automatically join The Maharajah Club.
 
Q. How can I know more about The Maharajah Club?
Write to :
Member Service Centre - The Maharajah Club
Email: maharajahclub.ai@collinsongroup.com
Call Centre: Telephone No. 1860-233-1470
 
Q. How do I know, if I have qualified as a member of the The Maharajah Club? And do I have to fill up any form for becoming a member?
A. No, there are no forms to be filled up. Members on attaining the qualifying Tier Status Points for The Maharajah Club Membership would automatically join the club and mail welcoming the member is sent on the registered Email address. The Membership Kit containing a personalized 'The Maharajah Club Membership Card', three Upgrade Vouchers on Domestic travel for self, and four Baggage Tags would be sent through courier.
 
Q. In case I have not qualified what should I do to be invited to the club?
A. You need to increase your frequency of travel on Air India, Star Alliance member airlines and code share partner airlines flights. As soon as you cross the minimum 75000 Tier Status points in your Flying Returns account in the preceding 365 days count criteria, or as may be revised by AI from time to time, you will automatically join the club.
 
Q. When I become a member of The Maharajah Club, do I get a new membership number?
A. Membership number in The Maharajah Club is the same as assigned when enrolled as a member under the Flying Returns programme.
 
Q. How does The Maharajah Club differ from normal Flying Returns membership?
A. The Maharajah Club is an exclusive tier of discerning travellers, who enjoy range of special services from Air India. The Maharajah Club members enjoy a host of benefits, including:
  • 30% bonus FR Pointsover and above the normal accrual as Tier Bonus.
  • Additional baggage allowance of 20 Kgs. (overand aboveticketed Free Baggage Allowance)for weight concept flights for Primary Active/Active status account members.
  • 1 additional pieceas per cabin classfree baggage where piece concept is applicable for Primary Active/ Active status account members
  • Additional baggage allowance is not available on Air India flights operated with ATR/CRJ aircraft, on Airline Partner flights and on Air India code share flights (i.e. Air India marketed and operated by a Partner Airline or Partner Airline marketed and operated by Air India).
  • The Maharaja Club (TMC) Members (corresponding to Star Gold) are eligible for additional baggage allowance on Star Alliance member airlines operated flights also
  • Three upgrade vouchers at the time of invitation to the Club.
  • Use of Air India Lounge with 1 guest at select domestic and international airports traveling on AI designated flightsand Star Alliance Member airline flight.
  • Dedicated check-in counters at select airports.
  • Priority Check In and Boarding.
  • Priority delivery of baggage.
  • Lifestyle privileges / tie-ups with non airline partners.
  • No cancellation/refund/rebooking fee will be levied for tickets on all fare types including 'Single User Super Saver' issued on domestic sectors on AI flights for self only provided FFP Number is duly endorsed on the ticket & reflected in PNR. However No-Show/ Gate No-Show charges as per the fare basis (RBD) shall be applicable.
Q. How long will my The Maharajah Club membership be valid?
A. The Maharajah Club status will be valid till the end of 12th month from the month of entry into the club
 

Click to Open Common Errors in KYC verification

A) Before KYC verification

Q. 1) How to Reset my FR Password to be able to access my Flying Returns Account to be able to do re-registration and KYC?
A. Click here to view image illustration and answer.
 
Q. 2) Have Forgotten the Password set by me for my FR Account? Need a new Password to Access.
A. Click here to view image illustration and answer.
 
Q. 3) How to request for Change of my Email ID to be able to access my Flying Returns Account to be able to do re-registration and KYC?
A. Click here to view image illustration and answer.
 
Q. 4) How to request for Incorporation of my Email ID in my Flying Returns profile to get OTP and password to be able to access my FR Account to be able to do re-registration and KYC?
A. Click here to view image illustration and answer.
 
Q. 5) How to request for Change of my Mobile Number to be able to access my Flying Returns Account to be able to do re-registration and KYC?
A. Click here to view image illustration and answer.
 
Q. 6) Is the document being uploaded by me – Un-Readable or Illegible?
A. Click here to view image illustration and answer.
 
Q. 7) Is the document being uploaded by me – Password Protected?
A. Click here to view image illustration and answer.
 
Q. 8) Is the document being uploaded by me – More than 400 KB in Size?
A. Click here to view image illustration and answer.
 

B) While Uploading ID proof & Address Proof while attempting Re-registration & KYC verification.

Q. 1) Accepted Documents for Resident Indians - What are the documents accepted by Flying Returns as Proof of Identity and Proof of Address for KYC Verification?
A. Click here to view image illustration and answer.
 
Q. 2) Accepted Documents for Non-Resident Indians - What are the documents accepted by Flying Returns as Proof of Identity and Proof of Address for KYC Verification?
A. Click here to view image illustration and answer.
 
Q. 3) Documents which are NOT Accepted - What are the documents NOT accepted by Flying Returns as Proof of Identity and Proof of Address for KYC Verification?
A. Click here to view image illustration and answer.
 
Q. 4) Passport - What could be the issue or error/s with the Passport copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.
 
Q. 5) Aadhar Card - What could be the issue or error/s with the Aadhar Card copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.
 
Q. 6) Voter ID Card - What could be the issue or error/s with the Voter ID Card copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.
 
Q. 7) PAN Card - What could be the issue or error/s with the PAN Card copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.
 
Q. 8) Utility Bill - What could be the issue or error/s with the Utility Bill copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.
 
Q. 9) Foreign Driving Licence - What could be the issue or error/s with the Foreign Driving Licence copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.
 
Q. 10) OCI Card - What could be the issue or error/s with the OCI Card copy uploaded by me - leading to Rejection / delay in KYC verification.
A. Click here to view image illustration and answer.
 
Q. 11) Self Attestation of documents before upload - Why & How Self Attestation of documents is to be done to match signature before uploading for KYC verification?
A. Click here to view image illustration and answer.
 
Q. 12) Address Proof of Parents - Uploaded for Child. What Address Proof documents can a Parent (also a member) upload for KYC verification of child living with parents at same address?
A. Click here to view image illustration and answer.
 
Q. 13) Allotment Letter of House by a Government Department or Public Sector Company - What could be the issue or error/s with the copy of House Allotment Letter uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.
 
Q. 14) Lease Rent Agreement (Registered) - What could be the issue or error/s with the Lease Rent Agreement (Registered) copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.
 
Q. 15) Resident Permit of a Country other than India - What could be the issue or error/s with the Resident Permit copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.
 
Q. 16) Citizenship Card of a Country other than India - What could be the issue or error/s with the Citizenship card copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.
 
Q. 17) Indian Driving Licence - What could be the issue or error/s with the Indian Driving Licence copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.
 
Q. 18) Reset & Generate new OTP for Mobile & Email. How to reset and generate new OTP on registered Email and /or Mobile (that may be pending) ?
A. Click here to view image illustration and answer.
 
Q. 19) Uploaded Document not in English. How to get my ID document or Address Proof Translated and verified by an Air India office, before upload so that it is accepted.
A. Click here to view image illustration and answer.
 

C) After KYC verification

Q. 1) How to request for Change of my Unique Registered Email ID after having completed re-registration and KYC verification on my FR Account?
A. Click here to view image illustration and answer.
 
Q. 2) How to request for Change of my Unique Registered Mobile Number after having completed re-registration and KYC verification on my FR Account?
A. Click here to view image illustration and answer.
 
Q. 3) How Claim Lost or Missing FR Points (not reflecting in statement) for Air India flights undertaken in past 365 days?
A. Click here to view image illustration and answer.
 
Q. 4) How to do Online Retro for Air India Flights undertaken in past 12 months?
A. Click here to view image illustration and answer.
 
Q. 5) How to Upgrade Online with FR Points - a Revenue (Fare paying) Ticket - on Air India Flights?
A. Click here to view image illustration and answer.
 
Q. 6) How to Revive Expired FR points @ 60 paise - that may have expired since 2006 - and use them for award ticket with in a period of 6 months or 31 March, whichever is earlier.
A. Click here to view image illustration and answer.
 

Click to Open Family Pool FAQ

Q. 1) Q1. What is a “Mera Parivar (My Family Pool)”?
"Mera Parivaar" is the name of the Family Pooling Program offered by Air India to KYC (Know Your Customer) verified members of Flying Returns (FR). Family Pooling allows two or more individual members, who are related to each other, to link their individual accounts for automatic transfer & pooling of all or pre-determined part of their individual accruals into the account of the "Pramukh" or Head of Family (HoF), who in turn can redeem FR points as per T&C.
 
Q. 2) What is the benefit of Creating a Family Pool?
Pooling of FR Points into one account, enables a larger corpus available for easier redemption. Pooling of FR Points results in synergy, which in turn helps in utilization of even a small quantum of points earned by a family member, who alone as an individual member may not have been able to redeem due to insufficient points or not very frequent flight activity.
 
Q. 3) Who / What is a Pramukh (Head of Family) in a Family Pool?
Pramukh (HoF) is the member who can invite relatives & family members to join a “Family Pool” and contribute FR Points and HoF is the only authorized member to redeem points from the Pool.
 
Q. 4) Who / What is Sub-member in a Family Pool?
All FR members linked to the Family Pool except HOF are Sub-Members.
 
Q. 5) Who all can the Pramukh invite to join the family pool?
Pramukh can invite his/her Spouse, Parents, Spouse’s Parents, Siblings, and Siblings of spouse, having KYC verified FR account.
 
Q. 6) How to create a Family Pool?
An eligible Flying Returns member can start a Family Pool as Head of Family (HoF) by logging into his Flying Returns account, clicking on the Family Pool tab and inviting other Family members to join the Family Pool.
 
Q. 7) Is there any offline option for creating Family Pool ?
No, Family Pool can only be created online by logging into your FR Account.
 
Q. 8) Who is eligible for creating a Family Pool?
A Family Pool with Flying Returns can be constituted as "Pramukh" or 'Head of Family' by only those Flying Returns members who are above the age of 18, KYC Verified, have an ‘Active’ status and are Indian Nationals resident in India.
 
Q. 9) Who is eligible for joining a Family Pool.
The Pramukh’s family defined as Spouse, children of HOF, Parents of HOF, Spouse’s Parents, siblings of HOF and siblings of spouse, having KYC verified FR account can join the Family Pool.
 
Q. 10) Does the Head of Family need to be a Resident Indian?
Yes, the Pramukh needs to be an Indian residing in India.
 
Q. 11) Do Family Members need to be Resident Indian?
No, Members who are not Indian Nationals or not Resident in India, can join and become members of a Family Pool constituted by a Pramukh who is an Indian National, resident in India.
 
Q. 12) What is the Minimum Age for creating a Family Pool?
Any Flying Returns member aged 18 years and above, Resident in India, having a KYC verified Flying Returns Account with Indian Proof of Address, is eligible to create and initiate a Family Pool.
 
Q. 13) What is the Minimum Age for joining a Family Pool?
The minimum age for joining a family pool is same as the minimum age for being a Flying Returns member which is 2.
 
Q. 14) Can Infants (under 2 years of age) join the family pool?
No. An infant (under 2 years of age) cannot join Family Pool because infants cannot become FR members.
 
Q. 15) Can a Child become a sub-member in the family pool?
Yes, child member between the age of two (2) and twelve (12) can join a Family Pool.
 
Q. 16) How many sub-members are required to constitute a Family Pool?
Minimum one sub-member is required to constitute a Family Pool.
 
Q. 17) How many members can be part of a Family Pool?
A Maximum of 9 (Nine) KYC Compliant FR accounts , including HoF can be linked to form a Family Pool.
 
Q. 18) How can I add more members once I reach the maximum limit of sub-members?
The ‘Pramukh’ will be required to delink the sub-members in order to add more members as a maximum of 8 sub-members can be there in the Family Pool at any point of time with delinking being allowed only after a sub-member has completed on year in the Family Pool.
 
Q. 19) Where can the Pramukh view the details of the invited family members or of the sub-members that are already part of the Family Pool?
All such details can be viewed by logging into the FR account and selecting the Mera Parivar (My Family Pool) tab.
 
Q. 20) Is there any particular order in which an HoF should invite or add the members?
No. A HoF can invite/add his Family members in any order.
 
Q. 21) What if the Pramukh, invites friends to join the family pool?
If a member is invited to join a family pool who is not related to the HoF as mentioned in the eligibility criteria then as per T&C, this can lead to disqualification, Suspension of FR Accounts/s and forfeiture of all or part of FR points therein.
 
Q. 22) Can a Family member who is Not a Member of Flying Returns, be invited to join a Family Pool?
No. Anyone who is not a member of Flying Returns cannot be invited to join Family Pool. One has to first become a Flying Returns member to become eligible for an invite to join a Family Pool.
 
Q. 23) Is it mandatory for every member to be KYC verified in order to qualify to join Family Pool?
Yes. Every member who wants to start or join Family Pool has to be KYC verified.
 
Q. 24) Does a sub-member account have to do KYC Verification again after joining Family Pool?
No. A sub-member does not have to do KYC again after joining Family Pool.
 
Q. 25) Can an individual be a part of more than one family pools simultaneously?
No. An individual cannot be part of more than one Family Pools simultaneously. Instances of an Individual FR Member attempting to constitute / start / join / participate or register in more than one Family Pool account under the same / similar name with multiple / different Mobile Numbers / or Email Id's and identified to be "Ghost" or 'Duplicate' as per T&C, can lead to disqualification, Suspension of FR Accounts/s and forfeiture of all or part of FR points therein.
 
Q. 26) Can a sub-member be part of two different family pools?
No. A sub-member cannot be a member of two different family pools. One FR Member can be part of only one Family Pool.
 
Q. 27) Can a HoF of one Family Pool be a sub-member of another Family pool?
No, a Head of Family of one Family Pool cannot be a sub-member in any other family Pool.
 
Q. 28) What information does the Pramukh need to provide of the Family member who is to be invited?
The Pramukh needs to provide the FFP number of the member he wants to send an invite.
 
Q. 29) Can anyone enter a Family Pool if the Pramukh sends invite and the member accepts it?
The Pramukh’s family members who have a KYC verified flying returns account can accept the invite sent by the HoF to become a part of the family pool if all the other existing members agree to his nomination and relationship mentioned by the Pramukh in the invite.
 
Q. 30) Why does the existing sub-member members need to verify the relationship mentioned by Pramukh when an invitation is sent?
When a newly invited Member accepts the invitation to join the pool, the existing sub-members need to approve the newly invited Member so as to verify their relationship with “Pramukh” and convey their concurrence for them to join the Family Pool.
 
Q. 31) How to accept an invite sent by the Pramukh to join a Family Pool?
Once the HOF sends an invite to his family member to join Family Pool, an email message is sent to that member. The invited member then can log in into his account and accept the invite.
 
Q. 32) How will the Pramukh know if the invitation sent to the member has been accepted?
In the Mera Parivar (My Family Pool) tab in the Pramukh’s FR account, once the member accepts the invitation sent by the Pramukh, the ‘Status In Mera Parivar’ of that member changes from ‘Undecided’ to ‘Pending Approval’ and may subsequently change to ‘Linked’ once all the existing members approve the invite.
 
Q. 33) Is it necessary for a member to accept the invite from Head of Family to be part of Family Pool?
Yes. It is necessary for a sub-member to accept invite if he wants to be part of Family Pool.
 
Q. 34) What happens to the status of an invite if other member/s do not confirm the nomination of a member?
The invitation will remain pending and the member will not be able to join the Family Pool.
 
Q. 35) What if the invitation is declined?
If a member declines the invitation then he doesn’t become a part of the Family pool and the Pramukh can send a fresh invite to another family member in place of it.
 
Q. 36) Can a family member who is not part of Family Pool, be added at a later date?
Yes. A sub-member can be added later on provided total sub-members do not exceed 8 at any point of time.
 
Q. 37) What are the types of Split Ratios available in the Family Pool and how does it work?
There are three split ratios available in the Mera Parivar Family Pool- 100:0 – 100% of the sub -member’s accrual points are transferred to the Pramukh’s FR account. 75:25 – 75% of the sub-member’s accrual points are transferred to the Pramukh’s FR account 50:50 – 50% of the sub-member’s accrual points are transferred to the Pramukh’s FR account
 
Q. 38) Will the member cease to accrue points once joined a family pool?
It depends upon the splitting ratio of the joined Family Pool. If the Family Pool has a split ratio of 100% : 0% then all the points accrued will be transferred to the Family Pool, if the split ratio is of 75% : 25% then 75% of all the points accrued will be transferred to the Family Pool and if the split ratio is of 50% : 50% then 50% of all the points accrued will be transferred to the Family Pool
 
Q. 39) What are the fees/charges involved in the Family Pool Program?
Refer to the following table to know about all the charges involved in the Family Pool Program.
No Activity Initiator Account to be Debited FR Points Debited Frequency
1 Flying Returns account activation Head of Family Head of Family 1122 Once – On 1st Sub-account linking
2 Addition of Member by HoF Head of Family Head of Family 122 Per Sub-account – on linking
3 Addition of Member when the Member requests to Join a Family Pool Sub-account Sub-account 122 Once – on linking
4 Delinking of Sub-account post Family Pool account activation Head of Family Head of Family 222 Per Sub-account – on delinking
5 Delinking of Sub-account post Family Pool account activation Sub-account Sub-account 222 Once – on delinking
6 Involuntary dissolvement of Family Pool upon demise of HoF Air India Head of Family 0 -
7 Delinking upon demise of Sub-member Head of Family Head of Family 0 -
8 Voluntary Dissolvement of Family Pool Air India / HoF Air India / HoF 1222 Once – on dissolvement

 
Q. 40) What happens to the existing FR Account of the Pramukh upon creating a Family Pool?
The existing FR account of the Pramukh becomes the Family Pool Account.
 
Q. 41) What happens to the existing sub-member’s FR Account upon joining a Family Pool?
The existing FR account remains intact, however, the accrued points are split with the Pramukh as per the split ratio of the Family Pool.
 
Q. 42) What happens to the existing FR Points in the sub-members account once he Joins Family Pool?
All FR points earned by member before joining Family Pool will be transferred to the Pramukh’s account upon joining the Family Pool.
 
Q. 43) What happens to the Spouse Linked accounts after the introduction of the Family pool functionality?
From 02nd October, 2018 onwards ‘Spouse Linking’ has been replaced by ‘Family Pool’ and all spouse linked accounts have been delinked. In order to use the FR points available in the spouse’s account, the member has to create a Family Pool as a Pramukh and add their spouse to their Family Pool.
 
Q. 44) Can a member opt for spouse linking in place of Family Pool?
No. Spouse linking cannot be initiated and in place of that a Family Pool is to be created.
 
Q. 45) Can a sub-member transfer remainder of balance points from one’s own account to the family Pool account operated by HoF? That is those points that remain in sub-member account after automatic transfer of accrued points as per pre-decided split ratio?
No, a sub-member cannot transfer the balance points available in his account to the Pramukh once automatic transfer of points has taken place as per the split ratio.
 
Q. 46) Can a sub-member redeem points from the Family Pool?
No. A sub-member cannot redeem Points from the Family Pool. For redemption, sub-member has to request Head of Family to redeem.
 
Q. 47) Can a sub-member redeem FR Points available in another member's account of the same Family Pool?
No. A sub-member cannot redeem FR Points available in another member's account of the same Family Pool
 
Q. 48) Can Sub-members belonging to a common Family Pool transfer points to each other?
No. Sub-members belonging to a common Family Pool cannot transfer points to each other
 
Q. 49) Can the head of the family redeem FR Points available in the sub-members account?
No. The Pramukh cannot redeem FR Points available in the sub-members account.
 
Q. 50) When will the FR Points in the family pool expire?
The original expiry rules will apply to the FR points that are transferred to the family pool.
 
Q. 51) What rights does the sub-member have regarding the use of the points contributed to the family pool?
The HoF has the sole authority over the FR points contributed in the Family Pool.
 
Q. 52) Does Tier of HoF have any effect on accruals or benefits of other sub-members in Family Pool?
No. The Tier of HoF does not have any effect on accruals or benefits of other sub-members in the Family Pool.
 
Q. 53) Will the Pramukh’s Tier be upgraded on the basis of the FR points in the family Pool?
No. The Tier status is attained only on the basis of the points accrued by a member attaining Tier individually.
 
Q. 54) Does Tier of a sub-member of a Family pool have any effect on accruals or benefits of HoF or other sub-members in Family Pool?
No. The Tier of any sub-member of a Family Pool does not have any effect either on HOF or other sub-member account.
 
Q. 55) Will the HoF or each of the sub-members of a Family Pool, get a separate physical Family Pool membership card?
No. Physical Family Pool membership cards will not be issued to either HOF or sub-members. They will be issued card individually on attaining Tier individually.
 
Q. 56) When and Why does the Family Pool become inactive?
A Family Pool account becomes Inactive when there are no Linked Sub-accounts, during Change of HoF, when HoF account is Canceled, Suspended, Black-listed, Account status is not ‘Active’ or Verification Status becomes ‘Pending ’etc.
 
Q. 57) When can the Pramukh delink the sub-members and invite another family member?
A sub-member can be delinked only after one year of being linked to a Family Pool and this can be done any number of times.
 
Q. 58) Can the sub-member leave a Family Pool joined earlier?
Yes, a sub-member can opt out of the Family pool by delinking the account after 1 year of joining the Family Pool and paying a charge of 222 FR Points.
 
Q. 59) How can sub-member withdraw/ delink their account from the Family Pool?
A member can log in to his FR account and under the Family Pool option can request for initiating a delinking if he has been in the Family Pool for more than one year. The delinking process will be completed once 222 FR Points as fees is levied from the sub-member account.
 
Q. 60) When a sub-member decides to exit/leave the Family Pool, will he/she get any FR points back?
When a sub-member decides to leave the Family Pool, FR points in the Family pool account will remain with the Family Pool and he will not get any FR points back.
 
Q. 61) What is voluntary and involuntary dissolution?
Voluntary dissolution is when the Pramukh decides to end the Family Pool. In such a case a fee of 1222 is levied from the account of Pramukh. In the case of the demise of Pramukh where the Spouse decides to not take over as HoF, an involuntary dissolution takes place where no dissolution fee is charged.
 
Q. 62) How can the Pramukh dissolve the Family Pool?
The Pramukh has to log on into his membership account and has to click on Family Pool tab and initiate a dissolution process, however, dissolution can be initiated only after completion of one year from the family pool creation date.
 
Q. 63) In case Family Pool is dissolved voluntarily what will happen to points in the Family Pool?
In case Family Pool is dissolved voluntarily then all FR points will be equally divided among the Sub Members & Pramukh after deduction 1222 FR points from the account of Pramukh.
 
Q. 64) Can Head of Family leave/relinquish his post in favour of his spouse?
Yes, the Pramukh can leave/relinquish his post in favour of his spouse. To do so, the Pramukh has to contact Air India FFP Office if the spouse agrees to become the new HoF of the pool. The status of the Family Pool will be temporarily changed to Inactive and once the process is completed, the Spouse will become the new Pramukh and the Family Pool will become Active again.
 
Q. 65) In case of demise of Head of Family who will succeed in place of him/her?
In case of the demise of the Pramukh, the spouse of Pramukh can take over as the HoF. However, if the spouse does not wish to become the Pramukh, the Family Pool will be dissolved and the pooled points will be equally divided among all sub-members of the Family Pool.