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Call Centers & Email Ids

We are happy to announce that members can now avail host of Flying Returns services through our dedicated Call Center and Member Service Center.

The services available through Call Center are as follows:

  • Flying Returns programme information
  • Password request
  • Profile information updates
  • Issuance of Domestic award tickets
  • Booking of International award tickets
  • Upgrades against FR points
INDIA REGION
For calls when in India Toll Number: 1860 233 1407

USA/CANADA REGION
For calls when in USA Toll Free Number: 1800 223 7776
For calls when in Canada Toll Free number: 1800 625 6424

UK REGION
For calls when in UK Toll Number: 020 7760 3290

Online Bookings Helpdesk (Monday To Saturday, 9.30 a.m. to 5.30 p.m)
Landline number : 011-24667473
011-24667474
E-mail ID : eCommerce@airindia.in

Premium Clubs
The Maharajah Club Members maharajahclub.ai@collinsongroup.com
Golden Edge Members goldenedge.ai@collinsongroup.com
Silver Edge Members silveredge.ai@collinsongroup.com

General Queries
General Queries flyingreturnsbase.ai@collinsongroup.com

Online Retros Issues
To update Star Alliance Missing FR points starallianceretros.ai@collinsongroup.com
To update Air India Missing FR points airindiaretros.ai@collinsongroup.com

Email Change / Incorporation of Email
Email ID : chgmyregdffpemail@airindia.in

Mobile Change
Email ID : chgmyregdffpphone@airindia.in

KYC Verification
Email ID : verifymyffpkyc@airindia.in

Revival of FFP Account
Email ID : revivemyffpaccount@airindia.in

Unsuspended FFP Account
Email ID : unsuspendmyfracct@airindia.in

Name Correction
Email ID : correctmyffpname@airindia.in