Call Centers
We are happy to announce that members can now avail host of Flying Returns services through our dedicated Call Center and Member Service Center.
The services available through Call Center are as follows:
- Flying Returns programme information
- Password request
- Profile information updates
- Issuance of Domestic award tickets
- Booking of International award tickets
- Upgrades against FR points
| INDIA REGION | ||
| Toll Free Number : | 1800 180 1407 (from all MTNL/BSNL lines) | |
| E mail ID : | call.bom@airindia.in call.del@airindia.in |
|
| Short Code number : | 1407 (from MTNL/BSNL lines and select mobile operators) | |
| USA/CANADA REGION | ||
| USA Toll Free Number : | 1800 223 7776 | |
| Canada Toll Free number : | 1800 625 6424 | |
| UK REGION | ||
| Toll Free Number : | 800 635 0041 | |
| Online Bookings Helpdesk (10 a.m. to 5 p.m) | ||
| Landline number : | 011-24624074 011-24624075 |
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| Fax : | 011-24694171 | |
| E mail ID : | eCommerce@airindia.in | |
| FREQUENT FLYER | ||
| Toll Free Numberr : | 1800 180 1407 (from all MTNL/BSNL lines) | |
| E mail ID : | call.bom@airindia.in call.del@airindia.in |
|
| Short Code number : | 1407 (from MTNL/BSNL lines and select mobile operators) | |
| Email Addresses for FFP members - | ||
| General Queries | flyingreturnsbase.ai@collinsongroup.com | |
| To update Star Alliance Missing FR points | starallianceretros.ai@collinsongroup.com | |
| To update Air India Missing FR points | airindiaretros.ai@collinsongroup.com | |
| The Maharajah Club Members | maharajahclub.ai@collinsongroup.com | |
| Golden Edge Members | goldenedge.ai@collinsongroup.com | |
| Silver Edge Members | silveredge.ai@collinsongroup.com | |