Flying Returns Flying Returns
 
Flying Returns
Q. What is the name of the frequent flyer programme?
A. Flying Returns.
 
Q. What is the advantage of my becoming a member of Flying Returns?
A. You can avail privileges and earn mileage points each time you fly on a qualifying fare on any class or sector on the extensive network of Air India or airline alliance partners. What's more, you accumulate mileage points on select flights of 'code - share' airlines and our alliance partners!
 
Q. What is the eligibility criterion for becoming a member in the Programme?
A. Membership is open to individuals 12 and above years of age in all countries except where prohibited by law.
 
Q. How can I enroll?
A. One can enroll by filling up an online form on the website www.flyingreturns.co.in
OR
By calling Air India call center on tel no. 1800 180 1407 (toll free)
OR
By filling up a paper enrollment form available
  • On board AIR INDIA flights
  • At AIR INDIA check in and reservation desks
  • At affiliated travel agents
  • At Travel desks.
Q. How should I enter my name on the enrolment form?
A. Your name should be entered exactly as it appears on your driving license, passport, PAN Card or Voters ID Card.
 
Q. How can I earn miles?
A. To ensure you receive mileage credit, please provide your Flying Returns membership number for each reservation. Also you may present your Flying Returns membership number when you check - in at the airport. You must ensure that the ticket is issued in exactly the same manner in which the name appears on your Membership Card. Miles are credited only after a member has actually completed travel and not immediately after check - in. Members are not entitled to Miles for tickets purchased but not used. No Miles will be credited in respect of flights undertaken on redemption of Awards under Flying Returns. In the event of any upgradation of the ticket, Miles will be credited for the class of travel in which the member was ticketed and not for the upgraded class of travel.
 
Q. On which flights is the earning and accumulation of miles permitted?
A. The earning or accumulation of miles is permitted against specific booking classes only. Travel on travel industry related discounted tickets, non - revenue tickets and award tickets do not qualify towards earning or accumulation of miles. Please remember to check with airline or travel agent before you book your flights, as there may be some discounted fares with certain booking class codes or designated routes, which have reduced or no qualifying mileage accrual.
 
Q. How do I receive credit for mileage that has not been credited to my account?
A. If your flights have not been posted to your account, you may use one of the following methods to request flight credit:
1. Mail - Mail a copy of your ticket jacket and boarding pass(es) to the
Flying Returns,
ICLP - Mumbai
501-505, Ascot Center
5th Floor, Sahar Road
(Next to Hotel Hilton)
Andheri - East
Mumbai - 400099.

2. Fax / e - mail copies of your ticket jacket and boarding passes to +91 22 61275581 / retros.ai@iclployalty.com.
3. Contact local Air India office - Contact the local Air India office along with the travel details and documents.
4. Log in to your Flying Returns member account online and fill up the details and request for Claim Missing Miles.
5. Contact the Air India Call Center on 1800 180 1407.
You can also send Boarding Passes and Ticket Jackets to the nearest Air India office for mileage credit, but not later than six months after travel.
 
Q. If I purchase a ticket for another passenger, who is eligible for mileage credit?
A. The person who actually travels on that ticket is the one eligible to earn mileage credit.
 
Q. How do I receive mileage points credit for travelling on a partner airline/code share airline?
A. Just remember to provide your Flying Returns number when you make your reservation or when checking in for your flight. You should also keep your ticket receipt and boarding pass(es) until you see the flight mileage points on your Flying Returns mileage points statement.
 
Q. Can I receive mileage credit for travelling on a participant airline prior to my enrolment in the Flying Returns programme?
A. No. Any transactions that you have made prior to your enrolment date are not eligible for mileage credit.
 
Q. Does the programme have other alliances for members?
A. Our members who use services of our partners , may transfer points accrued in Partners programmes to Flying Returns to avail award tickets. The current partners are ITC Welcomgroup Hotels, Citi Bank, American Express, Standard Chartered Bank, Kotak Bank, ING Vysya Bank, Barclays Bank, HSBC, Uniconnect and HDFC Bank. Members in Gulf can earn with Emirates Bank.
 
Q. Can I earn points on 'code - share' flights?
A. You can earn mileage points on select code - share flights of Air India. The accrual of mileage points is permitted on code - share flights and not redemption. Reservation must be made on AI 4 - digit flight numbers only. For details please contact the Member Service Centre or visit www.flyingreturns.co.in
 
Q. How is my account credited in multiple - sector journeys?
A. In cases of multiple - sector journeys (where a separate flight coupon is issued for each sector), credit of Mileage Points will be the sum of the Mileage Points of each sector.
 
Q. When can i redeem Miles?
A. You can redeem miles as soon as you "Activate" your account by taking a flight (in any revenue fare) after your enrollment date.
 
Q. When do I make an award request?
A.You can avail award tickets through the website www.airindia.in by logging on in to your account.
OR
Through Call Centre
OR
Through Air India booking offices.
 
Q. How are the awards issued for multiple sector journeys?
A. In cases of requests for Award Tickets for multiple sector journeys where a separate flight coupon is issued for each sector, Mileage Points required to be redeemed will be the sum of the Mileage Points of each sector.

If you are issued a single flight coupon for an international journey, which originates or terminates at an interior point in India and necessitates either a change of aircraft or a transit stop at a Gateway Point in India, Mileage Points required to be redeemed will only be for the international sector from or to such Gateway Point. (For e.g., for a flight from Bangalore to London via Mumbai, on a single flight coupon, Mileage Points required to be redeemed will be only for the sector Mumbai - London.)
 
Q. How many mileage points would be debited for a child award ticket?
A. The number of miles required for a child redemption ticket is the same as those required for an adult redemption ticket.
 
Q. What do I do if I claim an award and am not able to use it?
A. Mileage re-credits can only be given if the tickets cancelled before the validity date mentioned on the ticket. A penalty shall apply.
 
Q. Can I transfer my reward tickets to anyone I wish to?
A. Yes. You can also gift your award tickets to a friend, relative, business associate or any person of your choice.
 
Q. Can I purchase mileage points in the event of a shortfall?
A. As a member, you can buy miles at a rate of Rs. 1.00 per mile.( subject to change from time to time ). The number of miles that can be purchased is atmost 50% of the mileage points balance in the account.
Q. Are taxes payable by me for the award ticket?
A. Any tax, charge or other liability incurred by the member as a result of use of any award or upgrade vouchers or other benefits shall be the sole responsibility of the member. For AI domestic flights members shall pay the applicable taxes and surcharges. For international flights, Fuel Surcharge shall also be payable by members in addition to applicable taxes and surcharges.
 
Q How do I keep track of the points earned?
A. You can view your latest miles by logging on to www.flyingreturns.co.in
 
Q. What do I do, if my membership card is lost?
A. Loss, theft or damage of the Flying Returns card must be reported immediately to Member Service Centre. 500 miles will be debited from your account for reissuance of the Card.
 
Q. What is the validity of mileage points?
A. Flying Returns miles shall be valid for redemption during the year of accrual and three subsequent calender years.
For example: Miles accrued in CY 2013 shall remain valid upto 31st December 2016, accrued in 2014 upto 31st December 2017, accrued in 2015 upto 31st December 2018.
 
Q. What address should I enter?
A. You may enter a home and business address. We would be mailing all correspondence to your preferred mailing address.
 
Q. Can my card be used by any one else?
A. Each Membership Card is strictly personal to the individual to whom it has been issued and is non - transferable.
 
Q. I have many questions concerning my Flying Returns account. Where do I seek information?
A. Our website flyingreturns.co.in contains a wealth of information. If you still have unanswered questions, please contact the nearest Member Service Centre.
 

The Maharajah Club
Q. I am a Flying Returns member. How do I become a member of The Maharajah Club?
A. Members satisfying a minimum mileage points / sectors / qualifying flights count criteria on Air India (AI and IC designated flights) or any invitation criteria prescribed by Air India, as set down from time to time, would be selected/ invited to join the Club.
 
Q. How can I know more about The Maharajah Club?
Write to :
Member Service Centre - The Maharajah Club
P.O. Box 11757
Mumbai - 400 021
Email : maharajahclub.ai@iclployalty.com
Contact Centres : http://www.flyingreturns.co.in/html/contact_center_details.php?loc=0
 
Q. How do I know, if I have qualified as a member of the The Maharajah Club? And do I have to fill up any form for becoming a member?
A. No, there are no forms to be filled up. Members qualifying for The Maharajah Club Membership would be invited to join the club. The Membership Kit containing a personalized 'The Maharajah Club Membership Card', three Upgrade Vouchers, Membership Booklet and two Baggage Tags would be sent through courier. You can check the status of invitation to the club by writing to us at the address mentioned above.
 
Q. In case I have not qualified what should I do, to be invited to the club?
A. You need to increase your frequency of travel on Air India - AI and IC designated flights. As soon as you cross the minimum mileage points / sectors flown count criteria, you would be invited to join the club.
 
Q. When I become a member of The Maharajah Club, do I get a new membership number?
A. Membership number in The Maharajah Club is the same as assigned while enrolling under the Flying Returns programme.
 
Q. How does The Maharajah Club differ from normal Flying Returns membership?
A. The Maharajah Club is an exclusive tier of discerning travelers, who enjoy range of special services from Air India. Maharajah members enjoy a host of benefits, including:
  • 30% mileage point bonus over and above the normal accrual on AI designated flights.
  • Excess baggage allowance of 20 Kgs. (over ticketed Free Baggage Allowance) on AI operated flights.
  • 1 additional piece (upto 23kgs) additional free baggage allowed on India USA/ Canada and VV and India-Japan and VV routes.
  • Three upgrade vouchers at the time of invitation to the Club.
  • Use of Lounge at select domestic and international airports traveling on AI designated flights
  • Dedicated check-in counters at select airports.
  • Priority Check In and Boarding.
  • Priority delivery of baggage.
  • Lifestyle privileges / tie-ups with non airline partners.
Fixed cancellation/refund/rebooking fee will be Rs 100/- for tickets on all fare types issued on domestic sectors on AI flights
 
Q. How long will my The Maharajah Club membership be valid?
A. The Maharajah Club status will be valid till the end of 12th month from the month of entry into the club
 

Golden Edge Club
Q. I am a Flying Returns member. How do I become a member of the Golden Edge Club?
A. Members satisfying a minimum mileage points/sectors/ qualifying flights count criteria on Air India (AI and IC designated flights) or any invitation criteria prescribed by Air India, as set down from time to time, would be selected/ invited to join the Club.
 
Q. How can I know more about the Golden Edge Club?
A. Write to :
Member Service Centre - Golden Edge Club
P.O. Box 11757
Mumbai - 400 021
Email : goldenedge.ai@iclployalty.com
Contact Centres : http://www.flyingreturns.co.in/html/contact_center_details.php?loc=0
 
Q. How do I know, if I have qualified as a member of the Golden Edge Club? And do I have to fill up any form for becoming a member?
A. No, there are no forms to be filled up. Members qualifying for Golden Edge Membership would be invited to join the club. The Membership Kit containing a personalized 'Golden Edge Club Membership Card', two Upgrade Vouchers, Membership Booklet and a Baggage Tag would be sent through courier. You can check the status of invitation to the club by writing to us at the address mentioned above.
 
Q. In case I have not qualified what should I do, to be invited to the club?
A. You need to increase your frequency of travel on Air India - AI and IC designated flights. As soon as you cross the minimum mileage points / sectors flown count criteria, you would be invited to join the club.
 
Q. When I become a member of the Golden Edge Club, do I get a new membership number?
A. Membership number in the Golden Edge Club is the same as assigned while enrolling under the Flying Returns programme.
 
Q. How does the Golden Edge Club differ from normal Flying Returns membership?
A. As a Golden edge club member, you enjoy a number of benefits.
  • 25 % mileage point bonus over and above the normal accrual on AI designated flights.
  • Excess baggage allowance of 15 Kgs. (over ticketed Free Baggage Allowance) on AI operated flights.
  • 1 additional piece (upto 23kgs) additional free baggage allowed on India USA/ Canada and VV and India-Japan and VV routes.
  • Two upgrade vouchers at the time of invitation to the Club.
  • Use of Lounge at select domestic and international airports traveling on AI designated flights
  • Dedicated check-in counters at select airports.
  • Priority Check In and Boarding.
  • Priority delivery of baggage.
  • Lifestyle privileges / tie-ups with non airline partners.
Fixed cancellation/refund/rebooking fee will be Rs 100/- for tickets on all fare types issued on domestic sectors on AI flights
 
Q. How long will my Golden Edge Club membership be valid?
A. Golden Edge Club status will be valid till the end of 12th month from the month of entry into the club.
 

Silver Edge Club
Q. I am a Flying Returns member. How do I become a member of the Silver Edge Club?
A. Members satisfying a minimum mileage points /sectors / qualifying flights count criteria on Air India (AI and IC designated flights) or any invitation criteria prescribed by Air India, as set down from time to time, would be selected/ invited to join the Club.
 
Q. How can I know more about the Silver Edge Club?
Member Service Centre - Silver Edge Club
P.O. Box 11757
Mumbai - 400 021
Email : silveredge.ai@iclployalty.com
Contact Centres : http://www.flyingreturns.co.in/html/contact_center_details.php?loc=0
 
Q. How do I know, if I have qualified as a member of the Silver Edge Club? And do I have to fill up any form for becoming a member?
A. No, there are no forms to be filled up. Members qualifying for Silver Edge Club membership would be invited to join the club. The Membership Kit containing a personalized 'Silver Edge Club membership card', one Upgrade Voucher, Membership Booklet and a Special Baggage Tag would be sent through courier. You can check the status of invitation to the club by writing to us at :
Member Service Centre - Silver Edge Club
P.O. Box 11757
Mumbai - 400 021
Email : silveredge@flyingreturns.co.in
 
Q. In case I have not qualified what should I do, to be invited to the club?
A. You need to increase your frequency of travel on Air India - IC and AI designated flights. As soon as you cross the minimum mileage points / sectors flown count criteria, you would be invited to join the club.
 
Q. When I become a member of the Silver Edge Club, do I get a new membership number?
A. Membership number in the Silver Edge Club is the same as assigned while enrolling under the Flying Returns programme.
 
Q. How does Silver Edge Club differ from normal Flying Returns membership?
A. As a Silver edge club member, you enjoy a number of benefits,
  • 10% mileage point bonus over and above the normal accrual on AI designated flights.
  • Excess baggage allowance of 10 Kgs. (over ticketed Free Baggage Allowance) on AI operated flights.
  • 1 additional piece (upto 23kgs) additional free baggage allowed on India USA/ Canada and VV and India-Japan and VV routes.
  • Dedicated check-in counters at select airports.
  • Priority Check In and Boarding.
  • One upgrade voucher at the time of invitation to the Club.
  • Priority delivery of baggage.
  • Lifestyle privileges / tie-ups with non airline partners.
Q. How long will my Silver Edge Club membership be valid?
A. Silver Edge Club status will be valid till the end of 12th month from the month of entry into the club.