Q. What is the name of the frequent flyer programme?
A. Flying Returns.
Q. What is the advantage of my becoming a member of Flying Returns?
A. You can avail privileges and earn mileage points each time you fly on a qualifying fare on any class or sector on the extensive network of Air India or airline alliance partners. What's more, you accumulate mileage points on select flights of 'code - share' airlines and our alliance partners!
Q. What is the eligibility criterion for becoming a member in the Programme?
A. Membership is open to individuals 12 and above years of age in all countries except where prohibited by law.
Q. How can I enroll?
A. One can enroll by filling up an online form on the website www.flyingreturns.co.in
By calling Air India call center on tel no. 1800 180 1407 (toll free)
By filling up a paper enrollment form available
- On board AIR INDIA flights
- At AIR INDIA check in and reservation desks
- At affiliated travel agents
- At Travel desks.
Q. How should I enter my name on the enrolment form?
A. Your name should be entered exactly as it appears on your driving license, passport, PAN Card or Voters ID Card.
Q. How can I earn miles?
A. To ensure you receive mileage credit, please provide your Flying Returns membership number for each reservation. Also you may present your Flying Returns membership number when you check - in at the airport. You must ensure that the ticket is issued in exactly the same manner in which the name appears on your Membership Card. Miles are credited only after a member has actually completed travel and not immediately after check - in. Members are not entitled to Miles for tickets purchased but not used. No Miles will be credited in respect of flights undertaken on redemption of Awards under Flying Returns. In the event of any upgradation of the ticket, Miles will be credited for the class of travel in which the member was ticketed and not for the upgraded class of travel.
Q. On which flights is the earning and accumulation of miles permitted?
A. The earning or accumulation of miles is permitted against specific booking classes only. Travel on travel industry related discounted tickets, non - revenue tickets and award tickets do not qualify towards earning or accumulation of miles. Please remember to check with airline or travel agent before you book your flights, as there may be some discounted fares with certain booking class codes or designated routes, which have reduced or no qualifying mileage accrual.
Q. How do I receive credit for mileage that has not been credited to my account?
A. If your flights have not been posted to your account, you may use one of the following methods to request flight credit:
1. Mail - Mail a copy of your ticket jacket and boarding pass(es) to the
ICLP - Mumbai
501-505, Ascot Center
5th Floor, Sahar Road
(Next to Hotel Hilton)
Andheri - East
Mumbai - 400099.
2. Fax / e - mail copies of your ticket jacket and boarding passes to +91 22 61275581 / email@example.com
3. Contact local Air India office - Contact the local Air India office along with the travel details and documents.
4. Log in to your Flying Returns member account online and fill up the details and request for Claim Missing Miles.
5. Contact the Air India Call Center on 1800 180 1407.
You can also send Boarding Passes and Ticket Jackets to the nearest Air India office for mileage credit, but not later than six months after travel.
Q. If I purchase a ticket for another passenger, who is eligible for mileage credit?
A. The person who actually travels on that ticket is the one eligible to earn mileage credit.
Q. How do I receive mileage points credit for travelling on a partner airline/code share airline?
A. Just remember to provide your Flying Returns number when you make your reservation or when checking in for your flight. You should also keep your ticket receipt and boarding pass(es) until you see the flight mileage points on your Flying Returns mileage points statement.
Q. Can I receive mileage credit for travelling on a participant airline prior to my enrolment in the Flying Returns programme?
A. No. Any transactions that you have made prior to your enrolment date are not eligible for mileage credit.
Q. Does the programme have other alliances for members?
A. Our members who use services of our partners , may transfer points accrued in Partners programmes to Flying Returns to avail award tickets. The current partners are ITC Welcomgroup Hotels, Citi Bank, American Express, Standard Chartered Bank, Kotak Bank, ING Vysya Bank, Barclays Bank, HSBC, Uniconnect and HDFC Bank. Members in Gulf can earn with Emirates Bank.
Q. Can I earn points on 'code - share' flights?
A. You can earn mileage points on select code - share flights of Air India. The accrual of mileage points is permitted on code - share flights and not redemption. Reservation must be made on AI 4 - digit flight numbers only. For details please contact the Member Service Centre or visit www.flyingreturns.co.in
Q. How is my account credited in multiple - sector journeys?
A. In cases of multiple - sector journeys (where a separate flight coupon is issued for each sector), credit of Mileage Points will be the sum of the Mileage Points of each sector.
Q. When can i redeem Miles?
A. You can redeem miles as soon as you "Activate" your account by taking a flight (in any revenue fare) after your enrollment date.
Q. When do I make an award request?
A.You can avail award tickets through the website www.airindia.in
by logging on in to your account.
Through Call Centre
Through Air India booking offices.
Q. How are the awards issued for multiple sector journeys?
A. In cases of requests for Award Tickets for multiple sector journeys where a separate flight coupon is issued for each sector, Mileage Points required to be redeemed will be the sum of the Mileage Points of each sector.
If you are issued a single flight coupon for an international journey, which originates or terminates at an interior point in India and necessitates either a change of aircraft or a transit stop at a Gateway Point in India, Mileage Points required to be redeemed will only be for the international sector from or to such Gateway Point. (For e.g., for a flight from Bangalore to London via Mumbai, on a single flight coupon, Mileage Points required to be redeemed will be only for the sector Mumbai - London.)
Q. How many mileage points would be debited for a child award ticket?
A. The number of miles required for a child redemption ticket is the same as those required for an adult redemption ticket.
Q. What do I do if I claim an award and am not able to use it?
A. Mileage re-credits can only be given if the tickets cancelled before the validity date mentioned on the ticket. A penalty shall apply.
Q. Can I transfer my reward tickets to anyone I wish to?
A. Yes. You can also gift your award tickets to a friend, relative, business associate or any person of your choice.
Q. Can I purchase mileage points in the event of a shortfall?
A. As a member, you can buy miles at a rate of Rs. 1.00 per mile.( subject to change from time to time ). The number of miles that can be purchased is atmost 50% of the mileage points balance in the account.
Q. Are taxes payable by me for the award ticket?
A. Any tax, charge or other liability incurred by the member as a result of use of any award or upgrade vouchers or other benefits shall be the sole responsibility of the member. For AI domestic flights members shall pay the applicable taxes and surcharges. For international flights, Fuel Surcharge shall also be payable by members in addition to applicable taxes and surcharges.
Q How do I keep track of the points earned?
A. You can view your latest miles by logging on to www.flyingreturns.co.in
Q. What do I do, if my membership card is lost?
A. Loss, theft or damage of the Flying Returns card must be reported immediately to Member Service Centre. 500 miles will be debited from your account for reissuance of the Card.
Q. What is the validity of mileage points?
A. Flying Returns miles shall be valid for redemption during the year of accrual and three subsequent calender years.
For example: Miles accrued in CY 2013 shall remain valid upto 31st December 2016, accrued in 2014 upto 31st December 2017, accrued in 2015 upto 31st December 2018.
Q. What address should I enter?
A. You may enter a home and business address. We would be mailing all correspondence to your preferred mailing address.
Q. Can my card be used by any one else?
A. Each Membership Card is strictly personal to the individual to whom it has been issued and is non - transferable.
Q. I have many questions concerning my Flying Returns account. Where do I seek information?
A. Our website flyingreturns.co.in
contains a wealth of information. If you still have unanswered questions, please contact the nearest Member Service Centre.