Call Centers

We are happy to announce that members can now avail host of Flying Returns services through our dedicated Call Center and Member Service Center.

The services available through Call Center are as follows:

  • Flying Returns programme information
  • Password request
  • Profile information updates
  • Issuance of Domestic award tickets
  • Booking of International award tickets
  • Upgrades against miles
INDIA REGION
  Toll Free Number : 1800 180 1407 (from all MTNL/BSNL lines)
  E mail ID : call.bom@airindia.in
call.del@airindia.in
  Short Code number : 1407 (from MTNL/BSNL lines and select mobile operators)

USA/CANADA REGION
  USA Toll Free Number : 1800 223 7776
  Canada Toll Free number : 1800 625 6424

UK REGION
  Toll Free Number : 800 635 0041

Online Bookings Helpdesk (10 a.m. to 5 p.m)
  Landline number : 011-24624074
011-24624075
  Fax : 011-24694171
  E mail ID : eCommerce@airindia.in


FREQUENT FLYER
  Toll Free Numberr : 1800 180 1407 (from all MTNL/BSNL lines)
  E mail ID : call.bom@airindia.in
call.del@airindia.in
  Short Code number : 1407 (from MTNL/BSNL lines and select mobile operators)
     
  Email Addresses for FFP members -
  General Queries flying-returns.ai@iclployalty.com
  To update Star Alliance Missing Miles starallianceretros.ai@iclployalty.com
  To update Air India Missing Miles airindiaretros.ai@iclployalty.com
  The Maharajah Club Members maharajahclub.ai@iclployalty.com
  Golden Edge Members goldenedge.ai@iclployalty.com
  Silver Edge Members silveredge.ai@iclployalty.com